WFM Scheduler
A company is looking for a Workforce Management Scheduling Analyst
Key Responsibilities:
Develop schedules to achieve service level commitments
Manage non-productive time requests and onboarding of new hires into scheduling system
Analyze staffing and efficiencies to ensure proper staffing in all skills 24X7
Required Qualifications:
2+ years of program or project management experience
Bachelor’s degree or equivalent
2+ years of program or Workforce Management, with Telephony (ACD) Tools & Scheduling (Alvaria/NICE) Tools
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