Customer Retention Manager

By Guest Writer
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A company is looking for a Customer Retention Manager.

Key Responsibilities:

Manage and grow the Small Group book of business by handling risk escalations, renewals, and churn mitigation strategies
Utilize data analyses and communication strategies to achieve KPIs and drive cross-functional projects
Own Small Group customer trends, inform internal teams of areas for improvement, and steward actionable reports

Qualifications:

Bachelor’s degree in Business Administration, Communications, or related field
Minimum of 2 years’ experience in front-line customer roles and 5 years in managing a customer book of business
Proven ability to manage complex customer issues and relationship escalations
Demonstrated ability to create detailed analysis and use many-to-one communication channels effectively

Apply NOW

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