A company is looking for a Community Operations Program Manager to lead social media customer support initiatives.
Key Responsibilities
Orchestrate social media monitoring and proactive user engagement
Develop and implement global social care strategies to enhance operational efficiency
Analyze data for program performance evaluation and communicate insights to stakeholders
Required Qualifications
7+ years of program management experience in customer support operations
Proven success in driving large-scale improvement initiatives
In-depth knowledge of social platforms and analytics tools
Experience with enterprise social media management platforms
Technical proficiency, including SQL and API usage
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